Organizational Resilience – How Do You Know If Your Organization Is Resilient or Not?i

Emerging uncertainties of global systems present a challenge to decision making. Two features that have a great impact on the nature of dealing with uncertainty are still mostly missing from the resilience studies (Rockefeller 100 Resilient Cities, Resilience Alliance, Lee et al. 2013). First, the models are frequently missing the main source of uncertainty: a reaction of a social system to a disruptive event or a shock. The feedback of the social system is often pushing our well-planned operations out of their trajectories and generates surprises. The second challenge of decision making – often an outcome of the surprises generated by the social system is how to know what is needed for the situation in which we do not know what we do not know (ontological uncertainty). We will present a decision-support application to meet both of these challenges.